What happens in the event of partial or total non-payment?

In the event of your bill being rejected, you will be informed by your bank. You will also receive a message when you log on to your online customer area. At the same time, you will receive a notice from our collections department, by e-mail and/or SMS or by post.

From that moment on, your electronic toll tag will be refused at the toll plaza. To regularize your situation and have your badge operational again, you need to pay the full amount of your bill and any associated charges.

You can also contact us using the contact form, available here, for further information.