How do I replace a badge that no longer works?

Have you noticed that your electronic toll tag is no longer working?

Before requesting a replacement, make sure it's correctly attached to your windscreen, in the area reserved for this purpose (generally indicated by black dots).

You can find a video explaining how to attach your Télépéage badge here.

If your badge is correctly attached but doesn't work, you have two options:

1. Go to one of our Fulli stores - you can find the list here - to have it tested and get a new one free of charge if your badge is faulty.

2. Go to your online customer area to request a replacement, under “My badges” > “Actions”.

When you receive your new badge, please send us the old, faulty one by post to the address you will be given.