How do I replace a badge that no longer works?
Have you noticed that your electronic toll tag is no longer working? Before requesting a replacement, make sure it is properly attached to your windshield.
Your electronic toll tag must be positioned near the rearview mirror in the designated area (usually marked with black dots).
You can find an instructional video below to help you attach your electronic toll tag.
To improve the detection of your badge, slow down as you approach the barrier and maintain a distance of 4 meters between you and the vehicle in front of you. Also, be sure to get close enough to the barrier so that your badge is detected.
If your badge is securely attached but isn’t working, you have two options:
- Visit one of our Fulli stores, you can find a list by clicking here, to have it tested and receive a new one for free if your badge is defective.
- Go to your online customer portal or the Fulli app to request a replacement under “My Offers” > “Actions” > “Report a Faulty Badge.”
Once you receive your new badge, please mail the old, defective badge to us at the address that will be provided to you.
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