What should I do if my badge is lost or stolen?

First of all, please deactivate your badge as soon as possible:

- log on to your online customer area, in the “My badges” tab, select your badge and click on “Report a lost or stolen badge”.

- go to your Fulli app (available free of charge on Google Play and App Store), section “I manage my badges”, then “I've lost my badge”.

- visit a Fulli Boutique, where our teams will find a solution for you.

- contact us by e-mail, quoting your customer number which appears on your invoice.

For your information: the cancellation of your badge takes effect from the date on which the loss or theft is reported; only journeys made after this date will not be billed.

Any badge reported lost will be permanently deactivated and can no longer be used.

In accordance with the general terms and conditions of sale, a €30 loss fee will be charged.

If you find your badge, please send it to Customer Service for reimbursement of the loss fee.