What should I do if I receive a text message asking me to pay a toll?
With the introduction of free-flow tolls on certain highways, doubts are emerging among drivers. Scammers are exploiting this uncertainty by targeting highway users with convincing messages, often accompanied by malicious links.
What should you do if you receive a text message asking you to pay?
- Check to see if you’ve taken a trip recently.
- Before making any payment, make sure the message is from an official sender and verify that the link leads to the website of the company you’re a customer of.
- If in doubt, don’t click on the link: go directly to sanef.com, aliae.com, or fulli.com by typing the address into your browser.
- Finally, don’t be intimidated by an urgent or threatening tone; always verify the information through your customer portal or contact customer service.
Reminder:
- On the A13 and A14, only the official Sanef website allows for legitimate payment.
- On the A79, only the official Aliae website allows you to pay for your trip online.
As for Fulli, we only send text messages in the event of an unpaid electronic toll charge; the sender will be listed as “Fulli.” Additionally, you must always verify the destination URL—it must end with “fulli.com,” regardless of the link shown in the text message.
Have you fallen victim to these text message scams even though you aren't an electronic toll collection customer?
These fraud attempts affect everyone. Electronic toll collection providers haven’t been hacked; hackers have access to large databases from other sources. These databases allow them to send text messages to thousands of people with cell phones. By doing so, they hope to target electronic toll collection customers.
