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Help and contact

Because your opinion counts, our consultants are at your disposal for all your questions and comments. Leave us a message, we will answer you as soon as possible.

Most frequently asked questions about: Electronic toll badge

If I change vehicle, do I have to do anything to my badge?

Do you have a Cito 30 badge or a badge you can use abroad? Then yes, you need to update your new registration number on your online customer account.

For other offers, you don’t need to do anything, we’ll contact you if need be!

What is the purpose of the Fulli app?

The Fulli app enables you to:  

- Manage your electronic toll badge: view your spending and invoices, order a replacement badge or badge holder, declare a lost badge, change your personal information or contact customer services. 

- Manage your Fulli charging card: access your spending history and your invoices in just a few clicks.

- View the interactive map to locate the ideal service station (shops, restaurants, fuel, etc.) and the electric charging terminals (type of terminal, price and real-time availability).

The app is available free on Android and iOS, download it now!

I’ve lost my badge, how can I declare this loss?

To avoid any fraudulent use of your badge, we recommend that you inform us as soon as possible after you lose it.

- by visiting one of our Customer Centres
- by logging in to your Fulli customer account, then “My badges > Actions”
- by contacting us using the contact details at the top of your invoice.
Once your request has been received, your badge will be instantly deactivated.

You can, of course, get a new badge.

How do I use the Infini-t loyalty programme?

The Infini-t programme is a free service that gives access to exclusive benefits and promotions from our partners. Benefit from exceptional offers and reductions for leisure activities, travel and sport, etc.
To take advantage of this, go to your customer account and click on “Infini-t” in the browser bar at the top. 

Can I use the electronic toll system if I use a motorcycle?

Of course! To ensure the “moto” rate is applied, here are a few instructions:

- ensure that you have selected a toll lane that doesn’t have a “height gauge” (lanes with height gauges are reserved for Class 1 vehicles and motorcycles are not permitted). Don’t hesitate to view our tutorial

Ensure your badge is placed correctly to ensure it is detected at the electronic toll station, i.e.:
- In the tank bag, in the “road map” compartment with a transparent front (with the badge label facing the ground)
- On the motorcycle windscreen (with the badge label facing the ground)
- In a toll badge armband (with the badge label facing towards you)
- In your jacket pocket, if you don’t have a windscreen, nor tank bag (with the badge label facing towards you)

Warning:
If several motorcycles have to pass through the toll barrier, ensure they go through one after the other. Don’t forget to leave 4 metres between each vehicle.

How can I use my electronic toll badge to pay for my parking in a car park?

With your electronic toll badge, you can pay your parking charges in over 600 car parks in France and 1000 car parks in Europe, if you have a badge that can be used abroad (map available here). 

To use your electronic toll badge in a car park.
- Check that the car park accepts the electronic toll badge: it will display the T Logo at the entrance,
- Enter the car park with your electronic toll badge correctly positioned on the windscreen so it can be detected
- To exit the car park with your vehicle, go to the exit terminal displaying the T Logo. The transaction logged in the car park will be detailed on your next invoice.

If required, insert the parking ticket received when entering the car park in the exit terminal to open the barrier.

Warning:
If you are given a ticket upon entry, you don’t need it to pay your parking charges. However, it may be required in certain car parks for pedestrian access when coming back to pick up your vehicle. May sure you hold on to it! ​​

How do I go through an electronic toll lane with my badge?

You can use your badge with different classes of vehicle:
a passenger vehicle (car), with a maximum height of 2 metres, with or without a trailer (class 1 vehicle)
a van or camper van, with a maximum height of 3 metres (class 2 vehicle)
a motorcycle or a sidecar (class 5 vehicle).


To pass through an electronic toll lane:
Ensure that your electronic toll badge is positioned correctly. It must be attached near the rear-view mirror in the area filled with dots. When approaching the barrier, slow your speed and keep a distance of 4 metres between yourself and the vehicle in front.

Here is an APRR tutorial to position your badge correctly.

When entering a toll station, take an electronic toll or free flow toll lane when entering and exiting the motorway. If there is no electronic toll or free flow toll lane, your badge can be used in all toll lanes.
Before passing through the barrier, you must wait on the green traffic light.

How can I access my electronic toll digital invoice?

To access your digital invoices, go to your online customer account, “My invoices” section or download the Fulli mobile app. You will find your digital invoices as well as your spending over the last 18 months. 

It’s simple, practical and environmentally friendly!

Please note: your invoice for the current month is generally available in your online customer account from the 10th of the following month.

How can I order a new badge holder?

 - Go directly to a Customer Centre, where you can get a free holder
- or order your holder via your Fulli customer account (you will be invoiced 2 euros for shipping) or via the Fulli mobile app

How do I attach my electronic toll badge in my vehicle?

An electronic toll badge that is correctly installed enables you to enjoy all the comfort of the electronic toll system and to pass through the electronic toll and free flow toll lanes. Here is how to attach it correctly:

1) Clean the inside surface of the windscreen

2) Position the holder on the windscreen*, inside the vehicle, near the rear-view mirror. If you don’t have a holder, log in to your Fulli online customer account or visit one of our Customer Centres to order one

3) Slide the badge into the holder

Or watch the tutorial!


*Please note: newer vehicles are generally equipped with an athermic windscreen, which is likely to block the signal between the badge and the toll booth. In this case, an area, surrounding the rear-view mirror, shaded with dots indicates where the badge holder should be placed. If you have any doubts, read your vehicle’s manufacturer guide.

Where can I view my journeys for the current month?

In your online customer account in the “My invoices” section then “My journeys this month”. 

You can also find this information on the Fulli mobile app.

How can I replace my badge if it no longer works?

Before requesting a replacement, ensure that your badge is attached properly to your windscreen, in the area meant for this purpose (generally shaded with black dots).

Here’s the APRR tutorial to help you attach your badge.

If your badge is attached properly but still doesn’t work:
- Visit one of our Customer Centres to have it tested and get a new badge if needed
- Go to your online customer account to request a replacement, in the “My badges” > “Actions” section. When you receive your new badge, please send us the old defective badge by post to the address we provide.

How can I log in to my online customer account? 

Go to the log-in page of your customer account.

The first time you log in, click on “First connection or forgot password” located at the bottom of the page. Enter your email address or your customer number (starting with 250, followed by 9 numbers), an email to customise your password will be sent. To customise it, use a personal password that respects the required security criteria (at least 8 characters containing at least one upper case letter, one lower case letter, a number and a special character).

If you have forgotten your password, don’t panic! Click on “First connection or forgot password” at the bottom of the log-in page of your Fulli customer account, and follow the same process as described above.
 
Don’t forget about the Fulli mobile app for easy management of your account!

Does my badge work abroad?

Your badge will work abroad if you opt for the badge that enables you to drive on motorways in France, Spain, Portugal and Italy!

You can also use it to pay for parking in over 1000 car parks in France, Spain, Portugal and Italy. Find out more here.

To take advantage of the plan, click here!

If you are already a customer, go to your online account in the “Change your offer” section, or visit one of our Customer Centres.

How can I use by badge abroad?

Your electronic toll badge is automatically activated, and you can use it immediately in France, Spain, Italy and Portugal if you have selected the offer enabling you to travel to these countries.

Ensure your badge is properly attached near the rear-view mirror in the area shaded with dots. When approaching the toll, use an electronic toll lane displaying the “t” logo when entering and exiting the motorway.

Image removed.

In France and abroad, passing through the toll booth is validated once the traffic light has turned green. 

   Important: You will only be able to link one registration number per badge (car or motorcycle). Before departure, ensure that your registration number is up-to-date, if you have changed vehicle.

How can I cancel my electronic toll plan?

If you would like to cancel, all you have to do is return your badge:

- Log in to your online customer account in the “My badges” > “Actions” > “Cancel your subscription” section, and follow the instructions,
- Visit one of our Customer Centres,
- Return your badge with your written cancellation request to the address indicated at the top of your invoice.

If you are unable to return your badge (lost or stolen badge), you can make a declaration directly from your online customer account “My badges” > “Actions” section.
You will be invoiced €30 for the non-returned badge the following month, in accordance with the terms and conditions of sale.

What are the benefits of my Fulli electronic toll subscription?

You have access to the Inifini-t benefits with reductions in the following areas:
- dining in APRR & AREA motorway service stations,
- leisure: cinemas, well-being or sports clubs, amusement parks, ski lifts or ski hire in winter sports resorts, tourist sites, etc.
- car maintenance equipment or services
- any many more!

Discover all these benefits on your online account in the Infini-t section.

Make sure you log in regularly as there are always new offers!

Can I change the payment date of my invoice?

No, this date cannot be changed and is generally around the 15th of the month after the journeys. 

What actions must I take if I haven’t used my badge in a while?

Even if you haven’t used your electronic toll badge in a long time, it’ll remain active and will always be detected at the toll booth.

If you change vehicle, your badge will remain active but you must ensure you attach it properly, in the holder attached to the windscreen.

Fulli also has a tutorial to help you attach your badge properly in your vehicle - let us help you.

Can my invoice be paid from a bank account other than my own?

It’s not possible to pay your invoices from a bank account whose account holder is not the person who signed the electronic toll contract. 

How can I view my journey history?

You can view your journey history in your online customer account: on the back of your monthly invoice available in the “My Invoices” section or directly in the “My Invoices” section then “My pending journeys”. This information is also available in your account on the Fulli mobile app.id mini charges, which could damage your battery.

I have a home-work plan, how do I modify my journey?

To modify your home-work journey, contact us using the contact details at the top of your monthly invoice or visit one of our Customer Centres.
 

How can I change my plan if I’m already an electronic toll customer?

You can change your subscription:
- on your online customer account,
- in one of our Customer Centres,
- with our customer service department, whose contact details can be found at the top of your monthly invoice.

How can I get an additional badge if I’m already a customer?

You can get an additional badge:
- on your online customer account,
- in one of our Customer Centres,
- with our customer service department, whose contact details can be found at the top of your monthly invoice.

Do I have to change my badge to benefit from the free flow toll system?

It’s not necessary, all Fulli electronic toll badges can be used in all types of electronic toll lane.

APRR has made a tutorial to help you select the right lane at the toll, let us guide you!

How do I use the free flow toll lanes?

The free flow toll lanes are strictly reserved for vehicles with an electronic toll badge.

When approaching the barrier, slow your speed to around 30km/h and keep a distance of 4 metres between yourself and the vehicle in front. Once the badge is detected, the light turns green and the barrier opens. To ensure your badge is detected, ensure it’s attached properly. It must be attached near the rear-view mirror in the area filled with dots.
 

Can I use an electronic toll lane if I am carrying a load on the roof?

Some lanes reserved for electronic toll customers have a maximum height gauge: only vehicles under 2m height, including any loads, are authorised to use them.

In the event you have a load on the roof, please take into account the total height of the vehicle and load. If you have any doubts, use a lane with no height gauge.

APRR has made a tutorial to help you recognise the lanes at the toll, let us guide you!

For more information about vehicle classes, click here.

I have several badges in my vehicle, how can I ensure that only one badge is detected?

In accordance with the terms and conditions of issue and use of the electronic toll offer, it is forbidden to drive with several active badges that are not in their protective packaging. 

To ensure a badge cannot be detected, place it in the pouch provided when you bought the badge.

Have you lost the pouch? To get a free replacement, please:
- contact our customer service department by email
- visit one of our Customer Centres

Why do we need a protective pouch for the badge?

A protective pouch with a silver interior is systematically provided with your electronic toll badge.

Place your electronic toll badge inside to ensure it cannot be detected each time you do not wish to use it.

Do you need a new pouch? To get a free replacement:
- Contact our customer service department by email
- Visit one of our Customer Centres

Why does the barrier not open even when I have a badge?

If you have any problems with your electronic toll badge being detected, make sure it is attached properly on the windscreen, near the rear-view mirror in the shaded area with dots.

We have a tutorial to help you position it correctly. 

If it is not detected, you must contact our teams by pushing the “Assistance” buttons on the toll terminal. We remind you that it is strictly forbidden to reverse at the toll. 
Contact us to get a new badge.

How does the electronic toll badge work?

When the badge is attached in its holder on the vehicle’s windscreen, it is detected by an antenna in the toll lane. This detection opens the barrier to let you through and records your journey, which will be added to your monthly invoice.

We have a tutorial to help you attach your badge properly in your vehicle - let us help you!
 

I have noticed a mistake on my invoice, who should I contact?

For any problems with the amount of your invoice, you can:
- Visit one of our Customer Centres
- Contact us using the contact details outlined at the top of your invoice,
- Fill in the contact form in the “HELP” section of your online customer account 

I have just ordered my badge, when will I receive it?

We undertake to ship your order within 48 business hours from the date of your subscription. Delivery times depend on the postal service. 

If I have an electronic toll plan, does my badge work on the entire motorway network in France?

Yes, with your electronic toll badge, you can travel on all motorways in France.

With the European plan, you can also travel in Spain, Portugal and even in Italy, if you’ve selected this plan.

> Discover all our offers here

Can I use the same badge for two vehicles?

Your electronic toll plan is separate from your vehicle, unless your plan requires you to enter your vehicle’s registration number. If this is not the case, you can use the same badge when changing cars.

If you regularly use two different cars, don’t hesitate to request an additional badge and order a new holder via your online customer account.

Warning: Even though your badge can be used in different individual cars, it is strictly forbidden to use it in two vehicles travelling one behind the other. The double detection of the badge at a toll station will be interpreted as an error or fraud and the badge will be refused. Furthermore, it is extremely dangerous to get out of your car at the toll station to hand your badge to another person.

How can I get proof of the journeys I’ve made with my electronic toll badge?

By logging in to your online customer account, you can download the last 18 months of your invoices/journey statements, free of charge, in addition to your journeys pending invoicing, in the “My invoices” section.

What are the payment terms for my invoices?

The payment method outlined in your contract is direct debit from your bank account.

When can I download my new invoice?

In general, you can download your invoice from your customer account from the 12th of each month.

How can I get a copy of my electronic toll invoice?

You can print your invoice directly from your online customer account.

You can also request a copy by post or email using the contact details at the top of your invoice. You will be invoiced for any copy being sent at the current rate.

What happens if an invoice has not been paid in full or in part?

In the event the direct debit for your invoice is declined, you will be informed by your bank. You will also receive a message when you log in to your online customer account. At the same time, you will receive a reminder from our collections department by email and/or SMS or by post.

From this moment, your electronic toll badge will not be accepted at toll booths. To remedy your situation and have your badge re-activated, you must pay the full amount of your invoice, as well as any related fees.

I am a Fulli electronic toll customer, where can I find my username? 

Your username enables you to log in to your online customer account. You can log in using your email address or Fulli customer number.

You can find it (starting with 250 followed by 9 numbers):
- On your monthly invoice
- On your badge label
- On your subscription contract

You can also log in to your online customer account with the email address you gave us.

What services are available in my online customer account?

You can access all information about your electronic toll contract, manage your badges (order a badge holder or a new badge if yours is broken, change plans, etc.) or modify your personal data (bank or postal details). You can also view your invoices, your journey statements and pay an invoice.
In your account, you’ll also find answers to the most frequently asked questions and if required, you can also contact us!

For those with the Liber-t Vacances badge, you can also credit your ‘Chèques-Vacances Connect’ holiday vouchers using your customer account: a tutorial is available here.

For all electronic toll customers, you can access the Infini-t programme and take advantage of the exclusive benefits and promotions from our partners in the leisure, travel and sports sectors, etc. To ensure you don’t miss any offers, log in regularly to view the latest offers.

You can also download the free Fulli mobile app, which enables you to find the main features of your customer account in a simple and intuitive manner, to manage your electronic toll account. There is also an interactive map for you to find the perfect service station to take a break and find the electric charging terminals available in real time, throughout France! Download it now!

What should I do if my badge is lost or stolen?

We advise you to deactivate your badge as soon as possible, here’s how to do this: 
1) Log in to your online customer account in the “My badges” section, select your badge and click on “My badge is lost or stolen”.

2) or log in to your Fulli mobile app (available for free on Google Play and App Store), “Manage my badges”, then “I’ve lost my badge” sections. 

3) or visit one of our Customer Centres.

4) or contact us by email, providing your customer number displayed at the top of your invoice.


For your information, your badge will be deactivated from the date you declared it lost or stolen, only journeys made after this date will not be invoiced.

Any badge that is declared lost will be definitively deactivated and can no longer be used.

In accordance with the terms and conditions of sale, you will be invoiced €30 for a lost badge.

If you find your badge, send it to the Customer Service Department and we will refund the lost badge fee.

Can I register my private electronic toll badge in the name of my company?

Non, you cannot change the contract holder. However, you can subscribe to a new plan for your company. Discover the Fulli plans reserved for professionals then contact us:

- by visiting one of our Customer Centres,
- or using the contact details displayed at the top of your monthly invoice,
- or by calling 0 806 004 004 (non-premium rate line within France).

How can I pay at the toll booth using Chèques-Vacances holiday vouchers?

You cannot pay directly at the toll booth using your holiday vouchers.

However, you can use them by subscribing to our Liber-t VACANCES plan. Using this plan, you can credit them directly to your electronic toll badge via your online customer account, limited to €250/year.

Why is the amount of the toll not displayed when passing through an electronic toll lane?

Thanks to your electronic toll badge, you can pass through the toll booth easily, almost without stopping. That’s why it’s not possible to display the price of the toll.

To find out the amount of your journeys, log in to your Fulli online customer account. You’ll find your latest invoices, as well as the list of journeys pending invoicing.

If you wish, you can view the price of your journey on the APRR and AREA networks here

At each toll station, is there always a lane reserved for the electronic toll system?

Yes.

On the APRR and AREA network, new electronic toll lanes are rolled out each year. Today, toll stations are all equipped with at least one lane reserved for electronic toll customers, except under exceptional circumstances such as heavy traffic or during cleaning or maintenance of the lane.

However, your electronic toll badge is accepted in all lanes. Select your nearest one!

For more details on the lanes to use at the toll station, click here.

How can I ensure that my badge has been detected properly when passing through the toll barrier?

The green light located near the barrier is the only guarantee that your journey has been recorded properly.

Indeed, when the vehicle in front passes through the barrier, the light turns read. Please wait until the light turns green before proceeding. Once the barrier is lifted, you can drive through. If the barrier is already up when you arrive, ensure that the light turns green before passing through the toll.

Also, depending on your badge and the network you’re driving on, you may hear an audible beep before, during or after passing through the barrier. This means that the badge was detected by the electronic toll terminal.

If you have any doubts when passing through a toll, you can view your journeys pending invoicing in your online customer account.

To ensure your badge is detected properly, ensure it is attached inside your vehicle, in the shaded area near the rear-view mirror. This ensures a good signal between your badge and the toll terminal.
 Would you like a new holder to attach your badge? Log in to your online customer account to order a new one.

What should I do if I didn’t pay the correct amount at the toll?

For any problems with the amount of your invoice, you can:
- Visit one of our Customer Centres
- Contact us using the contact details outlined at the top of your invoice,
- Fill in the contact form in the “HELP” section of your online customer account

Can I benefit from a discount if I often make the same journey on the APRR network (Paris-Rhin-Rhône)? 

If you regularly take the motorway on the APRR network, you can benefit from discounts on your journeys and save precious time with the electronic toll lanes!

Discover our plans for private and professional customers.

Are you wondering about what plan to choose? Call us on 0 806 004 004 (free service within France + price of a call).

Can I benefit from a discount if I often make the same journey on the AREA network (Rhône-Alpes)? 

If you regularly take the motorway on the AREA network, you can benefit from discounts on your journeys and save precious time with the electronic toll lanes!

Discover our plans for private and professional customers.

Are you wondering about what plan to choose? Call us on 0 806 004 004 (free service within France + price of a call).

Is an electronic toll badge really useful if I only take the motorway when I go on holiday?

Even if you don’t take the motorway regularly, it’s still advantageous to take out an electronic toll plan. With an adapted plan, make the most of all the benefits of the electronic toll system while only paying for your badge when you use it! Find the right plan here.

If I have Chèque-Vacances holiday vouchers, can I use them?
Yes, if you have Chèque-Vacances holiday vouchers, you can credit them to your electronic toll account by subscribing to the Liber-t Vacances plan, valid on all motorways in France. Find out more here!  
Please note: you cannot use your holiday vouchers as a payment method at the toll booth.

How can I get an electronic toll badge to travel in Europe?

If you are not already a customer, order your badge here, and it’ll be shipped within 2 business days. You can also visit one of our Customer Centres and get a badge immediately.

If you are already a customer, go to your online customer account in the “My badges” then “Actions > change your offer” section, or visit one of our Customer Centres.
Don’t throw away your old badge! Return it to a Customer Centre or send it back to the address indicated at the top of your invoice.

How can I subscribe to an electronic toll plan if I don’t reside in France?

You can subscribe directly on our website or by visiting one of our Customer Centres.

Please note that our electronic toll plans are open to all residents in the SEPA zone who hold an account with a bank that accepts SEPA direct debits in euros.

What are the benefits of the student plan on the AREA network?

Are you a student and under 26 years old? Benefit from free access to discounts of up to 20% on your journeys on the AREA network!

With the CITO AREA student plan, make the most of all the benefits of the electronic toll system. The electronic toll badge is valid on the entire French motorway network, and enables you to access over 600 car parks throughout France to pay for parking.

To subscribe, visit one of the AREA Customer Centres and bring your student registration certificate, your bank details and an identity document.

What are the benefits of the student plan on the APRR network?

Are you a student and under 26 years old? Take advantage of the Campus plan from Fulli! This offers you a 50% discount on journeys between your home and school on the APRR network!

Depending on the number of kilometres between your home and your school, the number of journeys may be limited. To subscribe, visit one of our APRR Customer Centres. Please bring proof of address, a student registration certificate and an identity document.

With the Campus plan, make the most of all the benefits of the electronic toll system throughout France and in almost 600 car parks.

How can I get electronic toll badges to travel outside France for my company?

With the Fulli Nomade Pro plan, you can now travel on all motorways in France, and also in Spain, Portugal and Italy with your electronic toll badge. You can also access over 1000 car parks in towns/cities, train stations and airports displaying the “t” logo in these countries.

With this single payment method for 4 countries, you’ll save your employees time. In addition, you can also easily manage your electronic toll badges, find your PDF invoices and your reporting files in csv format thanks to an online management tool reserved for professionals.

To adapt to your business, we have two offers:
- France + Spain/Portugal
- France + Spain/Portugal/Italy

If you only travel abroad occasionally, not to worry, you only pay for the months when your badge has been detected in these countries.

For more information or to subscribe, view our plans here or contact our Professional Customer Service Department on 0033 (0)3 80 25 79 00 (price of a local call in France).

How can I subscribe to an electronic toll plan?

Discover all the Fulli plans and select your preferred one by clicking here,

Visit one of the APRR or AREA Customer Centres,

Call 0 806 004 004 (non-premium rate call within France).

Are there any exclusive benefits for seniors?

If you’re a senior, all our Fulli electronic toll plans can meet your travel needs, whether occasional or regular, in and outside France.

Choose your preferred plan here!

What are the benefits for novice drivers?

Are you under 26 years old and got your licence less than 12 months ago?

Take advantage of the novice driver plan from Fulli and all its benefits:
The electronic toll badge is valid on the entire French network, and gives you access to the Fulli customer account to view your spending and access all services (real-time traffic status, network information, special offers, etc.). In addition, you can access almost 600 car parks throughout France where you can pay for your parking.

You’ve nothing to lose, the first year is free! You don’t have to pay to open your account and administration fees are free in the first year, meaning you’ll save almost €30. This offer, which you can cancel at any time, is limited to one badge per driver and limited to class 1 vehicles (cars).

To take advantage, call 0 806 004 004 (non-premium rate call within France) or visit one of our Customer Centres with your driving licence and identity document.

What is the best electronic toll plan if I’m a private customer that only uses the motorway occasionally?

Our plans are adapted to all types of travel. For occasional journeys on the motorway, opt for the ‘must-have” electronic toll badge, which enables you to travel on all motorways in France, but also in Spain, Portugal and Italy, if you wish. This also enables you to pay in over 1000 selected car parks.

Also, you only pay for the months in which you travel and depending on the countries visited. Therefore, you don’t pay anything for the months in which you don’t take the motorway!

Of course, you have all the advantages of the electronic toll system: dedicated lanes to avoid waiting at the toll, easy passage through the barrier, no tickets or looking for change, a detailed invoice available at any time, an online customer account for easy management of your plan, etc.

For more information about this plan, click here, visit one of our Customer Centres or call us on 0 806 004 004 (non-premium rate call within France).

Can I get a discount on my journeys with my electronic toll plan?

Of course, Fulli offers electronic toll plans with discounts that depend on your usual “preferred” journeys (local, regular or short-distance journeys on the APRR or AREA network)

Choose your preferred plan here!

Frequently asked questions about: Electric charging cards

What types of connectors will I find to charge my electric vehicle on the motorway network?

On the motorway network, 3 types of connector are available in each of our service stations:

CCS: the European standard for vehicles that accept high to very high power,
T2: the European standard for vehicles that accept high power,
CHAdeMO: the Japanese standard for vehicles that accept high to very-high power.

How long does it take to charge my vehicle on the motorway network?

If you charge your electric vehicle on the motorway network, the average estimated charging time is 30 minutes. However, this time may vary from one vehicle to another.

There are different factors to take into account:
- The capacity of the vehicle’s battery,
- The charge level of the battery,
- The power of the charging terminal,
- The type of charging terminal,
- The weather conditions (e.g. the hotter the vehicle = the longer it takes to charge).

How much does it cost to charge your electric vehicle on the motorway network?

On average, the estimated cost is €18, including tax.

It depends on several criteria:
- The power generated by the terminal (the more powerful the terminal is, the higher the price, and vice versa),
- The charging time,
- The payment method: per charge or on a subscription basis (mobility card).
- Charging may be charged per minute, per kilowatt or a combination of both. This depends on the operator.

Find the Fulli charging card that fits your needs!

How do the Fulli charging cards work?

With the Fulli charging and payment card, you can access over 170,000 charging points in France and in Europe.

How does it work?
With the Fulli card, which you can top up online - computer and mobile -, you have access to almost all electric charging terminals in France, i.e. over 55,000 terminals. In Europe, there are even 170,000 charging terminals available (France, Netherlands, Belgium, Germany, Italy, Spain and Ireland).

Depending on your use and requirements, you can choose between:
- The Fulli CONFORT subscription, reserved for those who regularly charge their vehicle away from home and work,
- The Fulli À L’ACTE subscription, which you can cancel at any time, reserved for customers who occasionally charge their vehicle during their journeys.
> For more information about these plans and their prices, click here.

How do I order my card?
Select your plan here then enter your details and finalise your order. You’ll receive your card within 4 days.
How do I use my card?
Log in to your customer account to activate and credit your card. You can then use it at charging terminals in the Fulli network.
In your customer account, you can also view your previous transactions and your available balance and even deactivate your card in the event of loss or theft.

Please note: there are plans reserved for professionals and fleet managers - click here or contact us at: servicepro-elec@fulli.com.

 
> To locate charging points, find out about the type of connector, the charging price and get real-time information about their availability, download the Fulli app. You can also use it to manage your Fulli account. Click here (Google Play) or here (App Store) to download it.

How can I find a charging terminal for my electric vehicle?

Find all terminals covered by the Fulli network here or download the Fulli mobile app.

Thanks to our interactive map, you can locate charging terminals and find out about their availability in real time, the type of connector and the price.
 
 

Why choose Fulli?

Fulli gives access to the largest network in France, i.e. over 55,000 charging points. There are over 170,000 charging terminals available with your Fulli card in Europe. 

View the map of terminals covered by the Fulli network here or on the Fulli mobile app.

What are the differences between the “À L’ACTE” subscription and the “CONFORT” subscription?

The “À L’ACTE” plan: €19 administration fee for the card + €0.70 connection fee per charge. It can be cancelled at any time and is limited to one active card per customer account. The “À L’ACTE” plan is more suited to occasional use, in particular if you charge your electric vehicle at home most of the time. 

The “CONFORT” plan: €24 annual subscription fee + €0.35 connection fee per charge. With a minimum one-year subscription and the possibility of having up to 5 active cards per account. This plan is perfect for regular charging away from home.

What are the delivery times?

Following your order, the card will be sent within 2 business days. The delivery times, in both France and abroad, depend on the postal service.

How do I activate my card?

Once you have received your Fulli card, log in to your online customer account to activate it. In the Manage my cards > Activate my card section, enter the required information and click on validate.

How do I activate my card provided by my concession operator?

You can activate your card using the link indicated on the presentation document from your concession operator. Once activated, the corresponding subscription will be automatically applied.

How do I credit my card?

Log in to your Fulli online account to credit the amount required, in the Dashboard section then click on Credit my account. A minimum credit of €20 is advised to ensure your card works on all charging terminals in the network.

What should I do if my card doesn’t work?

Firstly, ensure that your card has been activated (see the question “How do I activate my card?”). Then, ensure that your account has been credited (see the question “How do I credit my card?”). If the card still doesn’t work, there may be a problem with the charging terminal used (see the question “What should I do if a charging terminal doesn’t work?”).

What should I do if I lose my card?

If you’ve lost your Fulli card, deactivate it via your Fulli customer account in the Manage my cards > Deactivate section. You can then order a new card via the “Order my card” section. Don’t forget to activate your new card when it arrives!

How can I order a second card?

Only those with the “CONFORT” subscription can order additional cards (€6 per card). To do this, log in to your online customer account and click on “Order my card”. Your additional card will be delivered within 5 business days.

How can I cancel my subscription?

If you would like to cancel your Fulli subscription, return your card by post to: Fulli - 36 rue Docteur Schmitt - 21850 Saint-Apollinaire, France. 

If your account has a positive balance, please send us your bank details displaying your name along with your postal details by email to servicepro-elec@fulli.com.

Where can I find compatible charging terminals?

Click here or use our Fulli mobile app to view our interactive map that displays the list of Fulli charging points.

How much does a charge cost with Fulli?

With Fulli, charging costs are based on prices imposed by our energy suppliers. 

The cost varies according to several scales:
- Per kWh: the quantity of energy provided by the terminal during the charge is invoiced. This invoicing is automatically rounded up to the next highest kWh.
- Per minute: invoicing starts as soon as your card is detected by the operator and ends when you have finished charging. This invoicing is automatically rounded up to the nearest minute.
- Parking charges: certain operators invoice for the time spent not charging at the terminal. 

Fulli informs you of the prices applied by operators on its Fulli mobile app.

What should I do if a charging terminal doesn’t work?

If you find that a charging terminal isn’t working, please contact its operator using the telephone number displayed on the terminal. Your Fulli card enables you to connect to terminals, however, the maintenance of the terminals is not carried out by Fulli.

If you are unable to contact the operator, please inform us of the problem using our contact form, mentioning the date and the reference number of the defective terminal.

Where can I find my electric charging invoices?

To get your invoices, please send us a request by email at: servicepro-elec@fulli.com.

How can I get a credit invoice?

Your Fulli is a pre-payment card, therefore no invoice can be issued. However, when you credit your card, a payment receipt can be downloaded from the payment page.

Do I have to charge my vehicle up to 100% at the terminals?

We recommend that you charge your vehicle between 20 and 80%. In fact, charging is optimised in terms of time and power acquisition when your vehicle’s battery level is between 20% and 80%. Please note: the charging time from 80% to 100% will be the same as from 20% to 80%. Similarly, we recommend that you avoid mini charges, which could damage your battery.

A question? A remark?

 

 

This form is not a chat, according to the information in a simple way, it will propose you an answer. If you are not satisfied, you can validate the sending of your message to our consultants. 

 

You will receive a summary email confirming that your request is being processed. 

APRR and AREA are responsible for processing your personal data. This data is used for customer relationship management purposes. You have the right to access, rectify, oppose, delete your personal data and limit the processing. All these rights can be exercised with the data protection officer by sending an e-mail to dpd@aprr.fr. For more information on how we use and protect your data, click here.

Fulli stores 

 

To find out the opening hours, click on the Fulli store of your choice on the map. 

 

You can also contact us by phone at 0 806 004 004 (free service + call) or via the Fulli app. 

   

Fulli shops on the APRR motorway network: 

 

Fleury-en-Bière Shop - Fleury-en-Bière tollbooth, A6, 77630 Barbizon
Saint-Apollinaire Shop - 36 rue DR Schmitt, 21850 Saint-Apollinaire
Besançon Shop - ZAC Valentin Exit 4, A36, 25048 Besançon
Mâcon Shop - Péage Mâcon N, 71000 Mâcon
Clermont-Ferrand Shop - Clermont toll plaza, A71, 63360 Saint-Beauzire
Villefranche Ville Shop - 108 rue de la Voie Romaine, 69400 Villefranche-Sur-Saône
Beynost Shop - ZAC des Baterses n°4 Chemin des Malettes, 01700 Beynost 

 

Fulli shops on the AREA motorway network: 

 

Bron Shop - 250 Jean Monnet, 69500 Bron
Aire de l'Isle-d'Abeau sud Shop - Aire de services de l'Isle d'Abeau, 38080 l'Isle-d'Abeau
Chambéry Shop - Saint Martin Bellevue toll center, A41, 74350 Allonzier-la-Caille
Annecy la Ripaille Shop - A41 Nord, Route du Champ de l'Ale, 74600 Annecy 
Saint-Martin-Bellevue Shop - Saint Martin Bellevue toll center, A41, 74350 Allonzier-la-Caille
Voreppe Shop - Centre de Péage de Voreppe, Pont de Veurey, 38340 Voreppe
Crolles Shop - Chemin de Pré-Pichat Centre de Péage, 38920 Crolles 
Millau Viaduct Shop - Compagnie Eiffage du Viaduc de Millau Péage de Saint-Germain - BP 60457 - 12104 Millau